Pet Connector
Ux Design
Shreya Singh
Mid Level Corporate Manager
"Life is busy but my dog deserves attention"
Problem Faced
Busy Schedule — Limited time to manage daily pet care tasks
Forgetfulness — Misses ordering pet supplies regularly
Fragmented Services — Multiple platforms for vet, grooming, and shopping
Limited Accessibility — Difficulty consulting veterinarians online
Lack of Support — No reliable pet sitting or temporary care options
Time Constraints — Struggles balancing household duties and pet care
Unorganized Management — Hard to track appointments and pet needs
Challenges During Research
Fragmented Experience — Users relied on multiple apps for adoption, vet care, and shopping
Lack of Centralization — No single platform to manage all pet-related needs efficiently
Time Constraints — Busy users struggled to schedule grooming, vet visits, and daily pet care
Information Overload — Searching across platforms made it difficult to find relevant services
Service Discovery Issues — Difficulty in finding trusted vets, shelters, and nearby services
Complex User Flows — Booking appointments and adoption processes were unclear and tedious
Trust & Safety Concerns — Users were worried about reliability of services and data security
Limited Local Availability — Not enough accessible or quality services in certain areas
Low Engagement & Awareness — Difficulty in supporting shelters, fundraising, and community interaction
Task Management Gaps — Users often forgot recurring activities like ordering supplies or scheduling car
Timeline
May.24 – June.24
Strategy
Customer Journey Map
Proposed Solution
We designed a centralized platform that brings together virtual offices, coworking, and compliance services into one seamless system. By enabling transparent billing, digital onboarding, and real-time tracking, the platform reduces friction and builds trust. A unified dashboard simplifies management, communication, and renewals, while flexible and scalable plans support businesses at every stage.
Detailed View
